Working in reception or in a contact centre, you are the face of your company. You’ll be the first person that clients and customers meet or speak to, so the impression you make will speak volumes about the way your company does business.
A receptionist in business today is much more than someone who answers the telephone. You are at the frontline of communications ensuring information is provided in the right manner, as well as dealing with enquiries and requests from clients and colleagues, even when you’re busy with a range of tasks.
This programme is designed to teach vital frontline skills for improved customer satisfaction. The focus of this short course is on practical skills for dealing with common frontline situations making you a highly valued member of any business.
You are required to have knowledge, comprehension and application of English at NQF Level 2 / Grade 10 or equivalent.
Who should attend?
- Those wanting to work in a frontline, call centre or reception role
- Current receptionists, call centre and frontline staff who want to improve their effectiveness and career prospects
- Understand the importance of a frontline job in business
- Have knowledge of the functions of a professional receptionist or call centre agent
- Be able to master the skills of effectively listening
- Be able to efficiently receive visitors to the company
- Understand meetings and meeting procedures
- Have knowledge of basic business etiquette
- Be able to use standard office equipment
- Understand the advantages and disadvantages of some office equipment
- Be able to train others in the office on how to use certain equipment
- Understand the importance of good customer relationship management
- Be able to deal with customer complaints
- Have basic knowledge on how to retain customers for the business
Accreditation and Certification
Upon successful completion of the study programme and internal assessments, learners will be awarded the UniCollege Short Programme in Frontline & Customer Care. This qualification is endorsed by the Chartered Institute of Business Management (CIBM).
Students electing not to write the final online examination will receive a Certificate of Completion if they have completed all the module self-assessments.