Conflict resolution: Dealing with difficult people


Many people struggle to deal well with conflict and difficult people in their lives. This workshop will help you identify some of the ways you may be contributing to the situation and give you some strategies you can adopt at work and in your personal life.

This workshop runs from 8.30-12.30pm on a Saturday morning.

Course Outline
  • How your own attitude impacts on others
  • Techniques for managing negative emotions
  • Coping strategies
  • Walking away from difficult situations
  • Techniques for managing and dealing with anger
Accreditation and Certification

You will receive a UniCollege Certificate of Attendance in Conflict Resolution: Dealing with difficult people

Course Factsheet