Customer service: The critical elements


The benefits of having happy customers are undeniable. Having happy customers starts with having great customer service. This workshop will give you simple techniques to become more professional in your dealings with internal and external customers and thereby increase your value to your company.

This workshop can also be offered on demand at UniCollege or on-site at your company premises for a group of employees.

Course Outline
  • Personal goals
  • Why worry about customer service?
  • Service beliefs
  • Who are the customers?
  • Meeting expectations
  • Setting targets and standards
  • Setting goals
  • Telephone techniques
  • Listening techniques
  • Techniques for handling people
  • Dealing with difficult people
  • Steps to problem-solving
  • Resolving conflict
  • Team effort
  • Stress and acting assertively
  • Evaluations
Accreditation and Certification

On completion of this workshop, you will receive a UniCollege Certificate of Attendance in Customer Service: The Critical Elements.

Course Factsheet