Working in reception or in a contact centre, you are the face of your company. You’ll be the first person that clients and customers meet or speak to, so the impression you make will speak volumes about the way your company does business.
A receptionist in business today is much more than someone who answers the telephone. You are at the frontline of communications ensuring information is provided in the right manner, as well as dealing with enquiries and requests from clients and colleagues, even when you’re busy with a range of tasks.
This programme is designed to teach vital frontline skills for improved customer satisfaction. The focus of this short course is on practical skills for dealing with common frontline situations making you a highly valued member of any business.